Below are the most commonly asked questions by new and experienced therapists, as well as links to help center articles with answers.
Getting Started
- Can you connect me with helpful resources at Rula?
- How can I re-watch the onboarding videos?
- I have my first client session today, what are the steps I need to take?
- How do I start a telehealth session?
- What do I do directly after my first client session?
- How do I create a session note in the Rula Provider Portal
Troubleshooting
- I am unable to log in to the Rula provider Portal, what do I do?
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What do I do if my client didn't receive the Telehealth link?
Scheduling, Caseload, and Matching
- How do I set my availability for new client intakes?
- How can I update my Rula profile?
- How can I increase the amount of clients I would like to see at Rula?
- How many sessions are scheduled for new clients? Are there exceptions?
- How does Rula match me with clients?
- I have a few clients that want to follow me to Rula. How do I direct them to see me through Rula?
- Can I see Rula clients in more than one state?
Care Coordination
- How do I go about rematching a client at Rula?
- How do I refer a client to a higher level of care (HLOC)?
Insurance & Credentialing
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How will I know if a client's insurance is covered and the number of sessions they have?
- What are your billing and insurance policies?
- Can you provide me with more information on CAQH?
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What Professional Liability Carriers does Rula Recommend?
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While Rula cannot recommend a liability carrier we do see several used by our contracted therapists. Such as the following listed:
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CPH and Associates
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HPSO
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Liberty Mutual
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Nexus Insurance Services
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Please research each one and select what fits your needs!
Payment
- How do I make sure the client has been charged for an appointment?
- How do I go about changing my banking information for automatic deposit of checks? Do I need to register for Tipalti to get paid?
- Who would I contact if I did not get paid?
- Is there a schedule for payments?
Clinical Questions
- What are Rula’s policies?
- Do you offer case consultations?
- What clinical documentation is required by Rula?
- What are the Initial Assessment requirements?
- How do I create a treatment plan?
- How do I update a treatment plan?
- How do I enter a diagnosis?
- What types of notes are used at Rula?
- Can you provide me with a documentation overview?
- How do I create a safety plan?
- What is Rula’s no-show policy?
- What is Rula’s approach to measurement-based care?
- When would I discharge a client?
- How do I ensure I am HIPAA compliant?
Additional Resources
- Onboarding Study Guide - Recaps all information covered during onboarding.
- Services you can provide at Rula - Reviews the Current Procedural Terminology (CPT) codes for billing your services as well as rules and restrictions..
- Credentialing and payer enrollment FAQs - Provides Q&A about credentialing , payer enrollment, general CAQH and access.