Starting a telehealth session from the Rula provider portal

You can access Telehealth sessions from inside the chosen appointment on your calendar.

This article covers navigating telehealth sessions from the Rula provider portal. It provides a video and step-by-step guidance for joining a telehealth session and what to do in the even of technical difficulties.

Video Demonstration

Note: We're now Rula! You may still hear Path in our videos from time to time and we appreciate your patience while we continue to update our content to align with our new name. Additionally, this video only applies to telehealth and not in-person appointments.

This video provides step-by-step guidance for accessing and joining a telehealth session in the Rula provider portal.

Accessing telehealth links and buttons

Telehealth links appear at the bottom of a scheduled appointment’s details box. You can click Copy to copy the link to add it to a calendar or save it in another location. Please do not share this link with clients as Telehealth provides different links for the host/provider and participant/client.

Note that the Telehealth button will only appear in the portal within 30 minutes of the scheduled appointment start time.

If you or a client copy, paste, and click the link too early, you'll see this message pop up in a new window that says: This appointment hasn't started yet. You'll be able to join 30 min before the start time.

If you click the link after the meeting has ended, you'll instead see a message that says: This appointment has ended.

Guided Steps

Starting a telehealth session

Before you begin your Telehealth session, be sure to log out of your personal Zoom account if you have one. 

To start a Telehealth session from your calendar:

1. Log into the Rula provider portal.
2. Stay on the Schedule tab.
3. Find and click on the appointment up to 30 minutes before its starting time.
4. Click start video appointment.
5. A new window will open displaying the meeting, so please ensure any pop-up blockers have been disabled on your browser. You can review this resource for assistance: How to allow pop-ups in Google Chrome.
   1. Either click the Open zoom or Launch Meeting button

6. Select your preferred audio conference option or click Join with computer audio.

7. The Telehealth session will begin.

Rejoining a call

If there’s a technical glitch or the call gets disconnected:

1. Rejoin the call by exiting Zoom
2. Navigate back to the appointment on your calendar in the Rula provider portal
3. Click on the Telehealth button again

If you or your client are experiencing further technical difficulties preventing the session from starting, please give the client a call. Then, you can go ahead and continue the session by phone. You can find the client’s phone number by clicking on the appointment from your calendar in the Rula provider portal. Client phone numbers are available below the email address line.

Additional Resources

• Resending telehealth links from the Rula provider portal - Provides information on resending telehealth links to clients.
• Therapists use of alternative platforms during portal links outage - Provides information and direction for the use of alternative video conferencing platform in the even of a Rula provider portal outage.
• Admitting clients to a telehealth session in Zoom - Provides step-by-step guidance for admitting participants into your telehealth session.
• Ending a telehealth session in the provider portal - Provides step-by-step guidance for ending a call on Zoom.