Rula therapist payments guide

This article outlines the payment process for services provided through Rula, emphasizing a bi-weekly payment schedule with payments issued on Fridays. It details the importance of completing session documentation within 48 hours to ensure timely and full payment. The article includes a comprehensive list of service and payment dates and stresses the necessity of accurate visit coding and timely documentation submission for effective insurance billing and payment processing. Additionally, it provides tips for ensuring on-time payments and addresses common questions regarding past payments and appropriate CPT codes for initial assessments.

How often do I get paid?

You'll be paid every other week on Fridays according to the bi-weekly schedule outlined below for services delivered in the previous two weeks. 

We'll send you a preliminary invoice on Monday before uploading it to our vendor. This lets you view the billed sessions we plan to submit for payment. The final invoice will be available in Wingspan on Wednesday afternoon of the payment week.

When do I get paid?

View the full payment schedule for the dates below. Add these dates to your calendar for easy reference (Google Calendar).

How do I ensure on-time, full payment?

Sessions qualified for payment are pulled directly from the Rula provider portal and reviewed by our provider payout team daily. You must complete visit documentation (session notes and charge slips) within 48 hours per the guidelines covered below. Timely documentation qualifies services for payment processing. Note: Rula reserves the right to reduce payment if documentation is late.

Why do I need to complete documentation within 48 hours? 

Adhering to the 48-hour documentation deadline:

• Ensures continuity of client care
• Allows timely insurance billing
• Enables accurate payment processing

Any additional tips for getting paid on time and in full?

Always tie your documentation to a scheduled visit in the Rula provider portal. If you change an appointment with a client or schedule something last minute, it is best to update or input the schedule in the Rula provider portal's appointment scheduler (click here to view an article on how to make these updates in the scheduler). After the schedule is correct, you can complete the documentation associated with this visit.

Submitting Visits for Payment

Document No-Shows Properly

• See this this article for Rula's no-show and cancellation policies.

Code Visits Accurately

You must adhere to the approved codes listed here when submitting charge slips. Using incorrect codes will cause claims issues. Other essential tips for coding visits:

• Ensure that a TH modifier is submitted with all charge codes for a telehealth appointment
• Crisis codes (90839 & 90840) should never be added to 90791 and 90832-90837, but must be used on their own
• Z codes can never be primary. Please use F99 if no other codes are applicable
• Please use F codes for a diagnosis when submitting charge slips
• Do not add 95 modifiers when submitting charge slips

Check out this article for the list of CPT codes used for initial assessments and more.

View Payment History

Please access Wingspan to view your invoice and payment history.

To access your Invoices dashboard, navigate to the Get Paid section of the left-hand panel and select Invoices. You'll see all of your invoices at a glance, including the Client, Amount, Due date, and Status. You can also filter your invoices by client, due date range, or paid date range. 

Clicking on an invoice will open more details about the invoice such as the status and actions you can take.

If you have any trouble viewing your Invoice Dashboard, you can reach out to support@wingspan.app. 

Updated March 18, 2026 18:01