Rula is updating how providers log in to the provider portal! This change is based on provider feedback and is intended to make login faster and easier.
- Current method: Authenticator app (2FA)
- New method: SMS verification codes
During the transition period, some providers will log in via 2FA, while others will use SMS. To support both login methods, this article will help you navigate the help center resources to get to the information you need faster.
How to use this guide
This article is your central resource for login help.
- Identify which login method you are using:
- Go to the matching section below
- Use the linked articles for step-by-step instructions
Please Note:
- Help center articles for both methods will remain available during the transition
- Some articles may include notes about which steps apply to each method
If you need additional help, you can utilize the AI search assistant!
Authentication app (2FA)
Use this section if you log in with an authenticator app.
- Logging into the Rula provider portal (2FA)
- Recovering Your Rula Provider Portal Account
- Setting up 2-factor authentication (2FA)
- Setting up your Rula provider portal account
SMS Authentication
Use this section if you log in with a code sent via text message.
- Setting up SMS authentication
- Logging into the Rula provider portal (SMS)
- Recovering Your Rula Provider Portal Account - Note that you'll skip the 2FA steps (Option 2). You can use this article to reset your password or if your email is not working.
- Setting up your Rula provider portal account - Follow all steps except the final "Secure your account" step
Updated