Overview
To keep client data secure, Rula requires SMS code authentication for all provider portal accounts.
With SMS, you’ll log in using:
Your password
A unique 6-digit code sent to a phone number of your choosing
Before you begin
You’ll be prompted to set up SMS authentication after creating (or resetting) your provider portal account.
Choose a phone number you have easy access to for setup. This will be the number your code is sent to each time you log in to the portal.
Starting from the update your authentication page
- Navigate to https://provider.pathapplication.com/signin.
- Enter your email and password as you normally would.
- A pop-up will appear, prompting you to update your authentication. Click Update authentication.
- Re-enter your email and password, and click Continue.
- Enter the phone number you'd like to receive one-time authentication codes, then click Continue.
- Enter the 6-digit one-time code sent to your phone number. Click Continue.
- You are now set up with SMS login and are logged into the Rula provider portal!
Starting from your portal setup page
After creating your account, you’ll see a step called Set up extra security.
Click Set up extra security to begin.
Enter your email and password, then click Continue.
Enter the phone number you'd like to use for portal SMS authentication, then click Continue.
Enter the 6-digit code and click Continue.
Your SMS authentication is officialy set up!
After setup (desktop or phone)
- Every time you log in, you’ll enter your password and the 6-digit code sent to the phone number used during setup.
- Codes expire after 5 minutes. If your code expires, you can always click Send again to receive a new code.
FAQ
Do I need to input my phone number every time I log in?
No, you only need to input your phone number when you set up your SMS authentication. After that, it will always use the same phone number to send you an authentication code.
I accidentally replied STOP to the code text message. How can I start receiving these codes again?
All you need to do is reply START to the same text message thread. If you no longer have access to that thread, Rula Support can help re-opt you into these text messages.
I tried my code too many times and am now locked out. What should I do?
If you are temporarily locked out after 10 incorrect attempts, please wait 6 minutes for the security timer to reset, then try again.
I'm seeing a message that the code I entered is invalid. What should I do?
Codes expire after 5 minutes. Please request a new code and enter it within 5 minutes of receiving it.
I got a new phone or no longer have access to the phone number attached to my SMS authentication. What do I do?
If this happens, please contact Rula Support so that we can reset your login and allow you to setup your authentication with a new phone number.
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