Setting up your Rula provider portal account

This guide walks you through creating your Rula provider portal account for the first time. You’ll learn how to open your welcome email, create your password, log in, and verify your identity.

Who should use this guide

• Providers who have completed onboarding and have received a welcome email to set up their account
• Providers returning after a reset performed by Rula Support (you’ll create a new password and set up authentication again)

• If you are still onboarding, you will not have credentials yet—learn about completing onboarding 

What you’ll need

• A computer or laptop (the portal does not work on phones or tablets)

• Access to the email address you used during onboarding at Rula

• Your 10-digit NPI

Step 1: Go to the Provider Portal sign-in page

• Enter the same email you used during onboarding.
  • If the email matches what's on file, you'll be prompted to check your inbox.

• The welcome email may take a few minutes to arrive. Check your spam or promotions folder if needed.

Step 2: Open your welcome email

• Look for an email from Rula with the subject line “Welcome to the Rula provider portal”.

• Click Sign in now.

Step 3: Create your password

On the password creation page:

• Enter your email address (the same one you used during onboarding).

• Enter the temporary password from your welcome email.

Tip: Make sure you use the most recent temporary password we sent. Avoid copying extra spaces before or after the password.

• Create a new secure password.

Step 4: Sign in

Return to the sign-in page.

• Enter your email and new password.

• Click Sign in.

Step 5: Verify your identity

Enter your 10-digit NPI and click Verify.

Step 6: Complete additional setup tasks (if prompted)

If parts of your application are still unfinished, you’ll be guided to complete them before setting up account security. These tasks may include:

• Creating your provider profile (bio, headshot, preferences)

• Completing Rula 101 onboarding courses

To complete any remaining tasks in your checklist, click the Get Started button next to the section that needs completion. In this example, we'll walk through completing the Create Provider Profile section.

1. Click Get started to create your provider profile.
   
   
2. Next you'll click Get started to complete the following:
   1. Share client preferences and expertise
   2. Share your background
   3. Add a headshot
   4. Write your profile bio
      
      
      Note: If you leave a section before completing it, you’ll have the option to Save & Exit, allowing you to resume where you left off.
      
3. Once the provider profile section is complete, you'll be able to complete Rula 101 onboarding courses
   • If at anytime you leave Rula 101, you can pick up where you left off by clicking Continue on the Setup screen.
     
4. Once complete, you'll be brought back to the Setup screen

Set up extra security

After creating your account, you’ll see a step called Set up extra security.

1. Click Set up extra security to begin.
   

2. Enter your email and password, then click Continue.

3. Enter the phone number you'd like to use for portal SMS authentication, then click Continue.

4. Enter the 6-digit code and click Continue. 
   

5. Your SMS authentication is officially set up!

After setup (desktop or phone)

1. Every time you log in, you’ll enter your password and the 6-digit code sent to the phone number used during setup.
2. Codes expire after 5 minutes. If your code expires, you can always click Send again to receive a new code.

Learn more in Completing onboarding and next steps.

Updated August 26, 2026 15:50