This guide walks you through creating your Rula provider portal account for the first time. You’ll learn how to open your welcome email, create your password, log in, and verify your identity.
Who should use this guide
- Providers who have completed onboarding and have received a welcome email to set up their account
- Providers returning after a reset performed by Rula Support (you’ll create a new password and set up authentication again)
If you are still onboarding, you will not have credentials yet—learn about completing onboarding
What you’ll need
A computer or laptop (the portal does not work on phones or tablets)
Access to the email address you used during onboarding at Rula
Your 10-digit NPI
Step 1: Go to the Provider Portal sign-in page
- Enter the same email you used during onboarding.
- If the email matches what's on file, you'll be prompted to check your inbox.
The welcome email may take a few minutes to arrive. Check your spam or promotions folder if needed.
Step 2: Open your welcome email
Look for an email from Rula with the subject line “Welcome to the Rula provider portal”.
Click Sign in now.
Step 3: Create your password
On the password creation page:
Enter your email address (the same one you used during onboarding).
Enter the temporary password from your welcome email.
Tip: Make sure you use the most recent temporary password we sent. Avoid copying extra spaces before or after the password.
Create a new secure password.
Step 4: Sign in
Return to the sign-in page.
Enter your email and new password.
Click Sign in.
Step 5: Verify your identity
Enter your 10-digit NPI and click Verify.
Step 6: Complete additional setup tasks (if prompted)
If parts of your application are still unfinished, you’ll be guided to complete them before setting up account security. These tasks may include:
Creating your provider profile (bio, headshot, preferences)
Completing Rula 101 onboarding courses
Once you finish these tasks, you’ll return to the setup screen and be prompted to set up 2-factor authentication.
Learn more in Completing onboarding and next steps.
Next step: Secure your account
Please note that Rula is currently transition to a new authentication for provider that is more secure and easier to manage. After account creation (or reset) protect your portal with SMS authentication.
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