The weekly new client limit is the maximum number of new clients you’d want Rula to schedule for you in any given week.
Clients are matched with you based on your preferred populations, therapy methods (modalities), areas of expertise, and availability. Your profile is also visible to those who are uncertain about their specialization needs. Log in to your provider portal to verify your weekly new client limit. Weekly new client limits are active as soon as you update them in the Rula provider portal.
Rula will attempt to match you with clients until your weekly new client limit is met for the week. Rula will never send you more clients than what you have your limit set to.
You can update your weekly new client limit in the Rula provider portal on the practice page.
Potential reasons why you aren't getting matched with clients
Here are some common reasons why you might not be getting matched:
- Your account may be paused. This pause may have been initiated by you or Rula. Check out this article to learn how to pause/unpause your account in the Rula provider portal. And check out this article to learn more about what it means to be paused by Rula.
- You may need to add availability for new clients. Check out this article to learn how to add availability for new clients in the Rula provider portal.
If you have availability, space on your caseload, and your account is live and active, but you're still not getting matched with clients; please connect with support.
Guided Steps
To update your weekly new client limit:
- Log into the provider portal.
- Stay on the Home page.
- Click Weekly new client limit located on the right side of the Home page.
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Move the slider to your desired limit, or edit the number in the text box.
- Once you set the maximum number of new clients you would like Rula to search for each week, click Save at the bottom-right of the screen.
If you are unable to update your weekly new client limit in the portal, you can update it by submitting this form: Weekly New Client Limit
Additional Resources
- Updating your accepting new clients status - Detailed steps on how to update your accepting new clients status in the Rula provider portal.
- Updating your provider profile for better client matches - Provides step-by-step guidance for updating your provider profile for better client matches.
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