At Rula, we're committed to providing you with the support and resources you need to deliver exceptional care to your clients. Our dedicated Support Team is available through multiple channels to assist you promptly and effectively.
Chat with Support
Our chat widget, located in the bottom right corner of your screen, is your go-to place for quick assistance.
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24/7 AI Chatbot: Whenever you reach out via chat, our AI chatbot will be your first point of contact. It can help you find answers to common questions and provide initial support.
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Live Chat with a Support Agent: If needed, our chatbot will seamlessly connect you with one of our friendly Support Agents for personalized assistance during our business hours:
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Monday to Friday: 6 am - 10 pm PT
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Saturday to Sunday: 9 am - 6 pm PT
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If you send a message outside of business hours, a support ticket will be automatically created, and our team will follow up via email within 2 hours of opening.
Call Support
For urgent issues, call our Support Team at (323) 676-7425 during our business hours:
- Monday to Friday: 6 am - 10 pm PT
- Saturday to Sunday: 9 am - 6 pm PT
Email Support
For non-urgent inquiries, you can always email our Support Team at support@rula.com. We typically respond within 2 business hours.
Email our Provider Success Team
At Rula, we want to help you grow your practice and work with more clients. That's why we have a special team called the Provider Success Team. When you join Rula, you'll be paired up with your very own Provider Success Associate (or PSA for short).
Your PSA is an expert in helping therapists find ways to connect with more clients and build a thriving practice. They'll work closely with you to share tips, ideas, and strategies to help you reach your goals.
Whenever you need guidance on growing your practice, simply reach out to our Support Team via chat. They'll be happy to introduce you to your dedicated PSA, so you can start getting personalized support right away.
Provider Support Events Calendar
We also offer weekly interactive sessions with staff from our different provider support teams. We recommend you save the Therapist Events Calendar (Note: Events are shown in Pacific Time) link for easy access to upcoming events at Rula.
Technical Support hours
Our Technical Support hours are designed to give you direct access to our Senior Support Specialists and Agents to troubleshoot and assist you in real-time. You can ask any questions about our products and services, whether you need assistance with Rula's provider portal, guidance on using AdvancedMD effectively, or questions regarding Telehealth appointments via Zoom, our team is ready to assist you.
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- Join us every Monday at 12 pm PT/ 3 pm EST
Links to all sessions are available in the Therapist Events Calendar (Note: Events are shown in Pacific Time)
New therapist welcome sessions
Designed with new therapists at Rula in mind, these sessions will equip you with all the essential knowledge and tools to thrive from day one. Our experienced team will guide you through:
- The Rula Ecosystem: Get to know who we are, what we stand for, and how our integrated support system works to empower you at every turn.
- EHR Essentials: Master the ins and outs of our EHR, so you can efficiently manage your caseload and focus on what matters most – your clients.
- Key Protocols & Best Practices: Learn the proven protocols and best practices that will help you deliver top-quality care while maintaining compliance and mitigating risk.
Join us:
- Mondays, 9 am PT / 12 pm EST
- Wednesdays, 12 pm PT / 3 pm EST
- Fridays, 12 pm PT / 3 pm EST
Links to all sessions are available in the Therapist Events Calendar (Note: Events are shown in Pacific Time)
Clinical Support Hours and Case Consultation
Clinical Support Hours: Hosted by a licensed provider who is a member of Rula’s clinical quality team, this drop-in session offers space for therapists in the Rula network to come and ask any questions related to clinical care. Topics discussed may include clinical documentation, medical necessity, risk management, boundaries/scope of practice, re-matching, interventions, and assessment.
- Tuesdays, 12 pm PT / 3 pm EST
- Thursdays, 8am PT / 11am EST
Case Consultation: This drop-in session offers an opportunity for therapists in the Rula network to gather with one another and share de-identified cases to obtain feedback, ideas, and clinical direction from peers. In addition to bringing cases to discuss, therapists are also welcome to attend and simply listen in or offer support to others. Case consults are hosted by a member of Rula’s clinical quality team (who is also a licensed provider); however, this session does not provide any clinical supervision.
- Thursdays, 12 pm PT / 3 pm EST
- 1st Tuesday, Monthly, 8 am PT / 11 am EST
- 2nd Tuesday, Monthly, 3 pm PT / 6 pm EST
- 3rd Friday, Monthly, 12 pm PT / 3 pm EST
- 4th Wednesday, Monthly, 10 am PT / 1 pm EST
Focused Consultation: This topic-focused consultation will include a brief overview of one clinical topic followed by open-ended peer consultation. Come to listen or bring a case/question that you want to bounce off the group (related to that month's topic, of course)!
- The last Monday of every month 1 pm PT / 4 pm EST
Links to all sessions are available in the Therapist Events Calendar (Note: Events are shown in Pacific Time)
Additional Resources
- Your available resources in the Rula provider portal- Detailed steps on how to access Resources tab in the Rula provider portal