Much of the work of therapy happens between sessions. New tools in your Provider Portal and the Rula patient app give you more ways to reinforce that work, helping clients revisit key takeaways, practice skills, and prepare for their next appointment.
What's new
-
Rula patient app: A new mobile experience where clients can access shared materials and stay connected to their care between sessions.
-
Session summaries: Client-friendly recaps of key takeaways to help reinforce your treatment direction.
-
Resource library: A collection of evidence-based exercises and articles reviewed by Rula clinicians that you can share with clients to help them practice skills between sessions.
-
Session topics: See what's on clients' minds before appointments so you can pick up where you left off or explore what came up between sessions.
- Thread: A conversational AI tool that gives eligible clients a space to reflect between sessions. Unlike general-purpose AI tools, it draws on the summaries and resources you share. If a message indicates a risk of harm, Thread directs clients to crisis resources and Rula notifies you.
What your clients will get access to
Adult clients (18+) in individual therapy with the Rula app can:
- Browse the resource library and submit session topics independently (except in NV and IL).
- Use Thread, if eligible (except in NY, NV, and IL).
- View session summaries and recommended resources only after you share them.
How it all connects
How Rula Recap fits in
Rula Recap is an optional assisted note-taking tool in your Provider Portal. With client consent, it captures sessions and helps draft both your clinical note and a separate, client-friendly session summary. You can review and edit each independently. Clinical notes remain in your documentation, while session summaries can be shared with clients through their Rula app and patient portal.
FAQs
Do I have to use these tools?
No. Rula Recap, sharing session summaries, and recommending resources are optional. You decide what to use and share based on your clinical judgment. Thread is available to eligible clients, but you can opt individual clients out by emailing support@rula.com.
How is Rula introducing these tools to my clients?
Eligible clients (adults in individual therapy) receive an email introducing the Rula app and its tools, with an invitation to download. We'll also share walkthroughs and ongoing communications to help clients understand what's available and how to use it. We encourage you to introduce the tools as part of your work together.
Can I see my clients' Thread conversations?
In our research, clients said they wanted a private space to reflect between sessions and decide what to bring into their session with you. To preserve that privacy, Thread conversations are not shared with providers. Clinical care and decision-making remain with you, and you’ll be notified through Rula’s safety protocol if a message indicates a risk of harm.
How does Thread handle safety concerns?
Every client message is evaluated for potential safety concerns before Thread responds. If the safety system identifies that a client may be at immediate risk, Thread ends the conversation and directs them to appropriate crisis resources, including the Rula 24/7 crisis line. If a conversation is flagged for safety, Rula will notify you via email and share relevant information from the conversation.
Get started and learn more
What you can send to patients:
- Rula patient app overview
- Rula Patient App: Thread (In-the-moment support)
- Rula Patient App: Session Topics
- Rula Patient App: Session summaries
Therapist resources with additional FAQs:
- Overview of the Patient Mobile App
- Session summary: a guide for therapists
- Resource library: a guide for therapists
- Session prep: a guide for therapists
- Thread: a guide for therapists
Video walkthroughs
Updated