What happens if a follow-up appointment is canceled or rescheduled?

Note: Most patients are charged for missed or late-cancelled appointments. However, patients with Medicare, Medicaid, and limited Kaiser Permanente insurance plans are not charged. In these cases, the patient will not be billed, but you will still receive payment for the session.

Frequently Asked Questions

• Q: What happens if a patient cancels a follow-up appointment more than 24 hours before?

  • A: The time slot reopens immediately, matching resumes. There is no charge to the patient, and the therapist is not paid.

• Q: What happens if a patient cancels a follow-up appointment less than 24 hours before?

  • A: The time slot does not reopen. Rula completes the missed appointment note on the therapist's behalf. The patient is charged, and the therapist is paid.

• Q: What happens if a patient reschedules a follow-up appointment?

  • A: More than 24 hours before → The time slot reopens immediately, matching resumes. The patient is not charged, and the therapist is not paid.

  • A: Less than 24 hours before → The time slot does not reopen. Rula completes the missed appointment note on the therapist's behalf. The patient is charged, and the therapist is paid.

• Q: What happens if a therapist cancels a follow-up appointment?

  • A: More than 24 hours before → The time slot reopens immediately, matching resumes. The patient is not charged, and the therapist is not paid.

  • A: Less than 24 hours before → The time slot does not reopen. The patient is only charged, and the therapist is only paid if the following happens:

    • The therapist selects the cancellation reason “Client is not available at this time”, AND

    • The therapist selects Charge client = Yes when filling out the missed appointment note.

  • Q: What happens if a therapist reschedules a follow-up appointment?

    • A: More than 24 hours before → The time slot reopens immediately, matching resumes. The patient is not charged, and the therapist is not paid.

    • A: Less than 24 hours before → The time slot does not reopen. The Patient is not charged, and the therapist is not paid.

• Q: What happens if a patient no-shows a follow-up appointment?

  • A: The time slot does not reopen. The therapist completes the missed appointment note. The patient is charged, and the therapist is paid.

Related Articles

• Cancellation and booking guidance at Rula

• Appointment No-Shows and Late Cancellations Policy

• Managing Cancellations, Deletions, and Missed Appointments in the Rula Provider Portal

• Rescheduling appointments in the Rula provider portal