This article provides guidance and best practices for when there is a payment discrepancy. Review the steps providers need to take to check where and why they are missing a payment.
Tips to ensure you are paid on time
Therapists should always double-check that the documentation for each appointment, including the note and charge slip, was completed and signed. You can also refer to this related article for more information about how payment works at Rula: Rula therapist payments guide.
Key reminders
- In general, documentation should be completed within 48 hours of a visit to facilitate timely and accurate compensation.
- No-show sessions, in which the patient does not attend the appointment and does not notify Rula or their therapist ahead of time, require a missed appointment note and a charge slip.
Reasons why there might be pay discrepancy
- If documentation was completed outside of the 48-hour allowable period, this could result in payment discrepancy.
- Sometimes, a session may not be paid due to a no-show charge being reversed due to failure to follow no-show protocol, error, or the client missing the appointment due to an emergency.
What to do to resolve a possible pay discrepancy
If a payment is missing outside the reasons above, please contact accountspayable@rula.com.