This article provides an overview of the Notification Center in the Rula Provider Portal, where you can view and act on important updates.
Please Note: New provider portal features are being tested with select providers, and your portal may look slightly different from what's shown in this article. If you can't find something described in this article, contact support@rula.com and we'll help you complete the task. You will be notified as new features become available to you!
What is the Notification Center?
The Notification Center is a dedicated space in the Rula Provider Portal where you can view updates from Rula and easily navigate to the related page in the portal when you need to take action.
Notification types include schedule change notifications for both intakes and follow-up appointments:
- New appointment scheduled
- Appointment rescheduled
- Appointment canceled
More notification types are anticipated to become available throughout the next year.
Where to find the Notification Center
After you log in to the provider portal, click Notifications in the left sidebar.
If you have unread notifications, you will see a number next to Notifications showing how many.
Clicking Notifications opens the Notification Center, where you can see both your unread and read notifications.
Working with your notifications
Unread and read: New notifications appear as unread. You can mark a notification as read once you have seen it or taken action, which makes it easier to tell which are new.
Taking action: Click on a notification to go to the related page in the provider portal, such as your Schedule tab, where you can review the change.
Notification Center tips
Email notifications: Email notifications: You'll continue to receive email notifications about appointment changes as usual. The Notification Center simply gives you another place to view these updates in the Rula Provider Portal.
Availability: The Notification Center is rolling out gradually, so you may not see the Notifications tab right away. It will appear in your left menu once it is available to you.
Preferences: At this time, notifications cannot be customized or turned off. You can mark notifications as read to help keep track of new updates.
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