Clients can share feedback about their experience with their Rula provider by leaving a rating and review. Finding the right provider is deeply personal and, for many clients, hearing from real clients you’ve worked with can make reaching out feel a little easier.
Ratings and reviews help prospective clients better understand your approach and what it feels like to work with you—beyond credentials and specialties alone. This can help prospective clients feel more confident choosing care with you, and build trust before their first appointment.
To help providers put their best foot forward, only positive written reviews will appear publicly on profiles, with a moderation process in place to support a thoughtful and trusted experience.
How it works
Clients are invited to leave a 1–5 star rating and optional written review after receiving care. Your average rating and published positive reviews appear on your Rula profile and in the browsing experience to help future patients better understand what it may be like to work with you.
Key details
- Only clients who have completed 5+ visits with you can leave a rating and review.
- Eligible clients receive a follow-up email after their session to share their feedback.
- Reviews are anonymous.
- Your average star rating and total number of ratings appear in search results and on your profile, alongside written reviews.
- Only positive written reviews will appear publicly on your profile after moderation, while all star ratings impact your average rating shown on your profile.
What this means for you
You can find any published reviews in your Rula portal under the Profile tab by selecting the Reviews tab.
You don’t need to request reviews—client invitations are handled automatically. If a client asks about sharing feedback with Rula, you can let them know they’ll have the opportunity after they’ve established care with you.
Review moderation and safeguards
Only positive written reviews are eligible for publication on your profile. Prior to publishing, they are reviewed for content that violates our review policy. We do not publish content that includes identifying information, threats, PHI, discrimination, defamation, or crisis-related material. Concerning content is escalated internally when appropriate.
If you believe a review violates policy, you can flag it directly in your provider portal for further review.
How to flag a review
- In your provider profile, click the Profile tab from the left menu.
- Select the Reviews tab at the top.
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Next to the review you need to report, click the Report flag.
- You'll be prompted to select a reason for the report and to provide additional details to help our team investigate the report.
- Click Report review to submit your report.
- The review will now show as Reported. We'll be in touch with a decision shortly.
FAQs
Can I respond to a review?
Not at this time.
Can I see who left a rating or review?
No. Ratings and reviews are fully anonymous and do not include any identifying information.
Can I opt-out of receiving ratings / reviews?
Not at this time. Please note that only positive written reviews will be listed on your provider profile.
Can I use these reviews in other places/on my website?
Reviews collected from Rula clients are consented for use on Rula profiles only.
Can I use other reviews I’ve received from prior clients?
No. At this time, only reviews collected through the Rula experience can be displayed on your Rula profile.
Will my rating affect my referrals or my standing with Rula?
No. Ratings alone do not determine your standing with Rula or your eligibility for referrals. Ratings and reviews help prospective clients better understand what it's like to work with you and make informed decisions about starting care.
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