Seeing clients covered by an Employee Assistance Program (EAP)

In this article, we will cover Employee Assistance Programs (EAPs) and how to opt in to seeing EAP clients at Rula. Here, we will also talk about how to identify your EAP clients in the Rula provider portal. 

Opting in to see EAP clients

By default, therapists will not be opted in to see clients covered by an EAP. Therapists can opt in or out of seeing EAP clients through the Rula Provider Portal. Follow these steps to opt in:

1. Log into the Rula Provider Portal
2. Navigate to the Profile Tab
3. Click on the Client Preferences section.
4. Check the box next to "Employee Assistance Programs".
   

Managing appointments with EAP clients

Appointments with EAP clients are a bit different than typical therapy appointments.

• Appointment length is 45 minutes
• Clients will typically have 3-12 covered sessions
• Sessions are billed under CPT code 90834. Please see your provider contract for your contracted 90834 reimbursement rate.

Already at capacity? That’s completely fine! You can still opt in, and we’ll only schedule you with new EAP clients if your caseload settings show availability.

Identifying EAP clients and sessions remaining

There will be a few ways to identify your EAP clients within the Rula provider portal, as well as tell how many sessions each clients has left. 

On the Client Chart

By opening an EAP client's chart, you will see a session count on the right side of their chart. Here you will also see if their benefits expire on a certain date as well as if they have upcoming insurance to replace their EAP benefits once they expire. 

On your schedule

From your schedule, you can identify EAP clients and view the number of sessions they have remaining a few different ways. You can see this directly on your schedule, as EAP clients will have a small session count bubble on the appointment block. Once you open an appointment to view the details, an EAP label and the session count bubble will also be listed.

On treatment plans

When working on treatment plans for EAP clients, you will see a clear EAP label as well as the session count. The treatment plan should not exceed the allotted number of EAP sessions. 

EAP Sessions Expiring

EAP benefits will always have a limit, even if that limit varies depending on the EAP coverage each client has. When your EAP client is approaching the end of the EAP sessions, we will let you know in a couple of ways: through email and in the provider portal. 

You will also see if they have insurance coverage that will cover future sessions or if the client is responsible for the cost of any additional sessions. 

You can read more about continuing care with EAP clients once their benefits expire in this help center article.

Weekly Emails

You'll receive weekly emails to track upcoming EAP appointments and remaining sessions per client.

Additional Resources

• Mastering the 45-Minute EAP Therapy Intake
• Continuing Care with EAP Patients
• Strategies for Growing and Maintaining a Full Caseload

Updated January 27, 2026 17:35