Rula has launched a dedicated 24/7 crisis support line at (877) 371-5488. This new service is made possible through our partnership with ProtoCall Services, a leader in behavioral health crisis intervention.
If one of your patients is facing a mental health emergency outside of your normal practice hours, they can use this number to reach specially-trained counselors who are ready to provide immediate support.
How does the crisis hotline work?
We have a dedicated Rula Crisis Hotline number: +1 (877) 371-5488. Clients can call this number to receive immediate assistance from professional crisis support counselors. When dialed, a counselor will answer the call and notify the patient that they have reached Rula’s Crisis Hotline.
Note: You can give your clients Rula’s crisis hotline number at the very beginning of their treatment journey! |
When can the crisis hotline be used?
If one of your patients is in crisis outside of your regular hours, they can dial Rula’s Crisis Hotline number to receive immediate help. We’ll always make sure you are notified when your patient utilizes the hotline. This hotline is intended for patient usage only.
We want providers to know that this does not replace the Rula provider’s role in managing your patient’s crisis needs; it is restrictively for patients to call when you are not available.
This also does not replace crisis resources you would otherwise give to clients (like 988, Kaiser Crisis Hotline, Trevor Hotline, etc.). It is intended to be another supportive resource for after-hours and when you are unable to respond to your patients. In addition to being a potentially life-saving addition to your clinical toolbox, we hope this adds some peace of mind in treating clients who may experience more acute needs.
What happens when a client calls the crisis hotline?
When a client calls our crisis hotline, a counselor answers the call, identifying it as Rula’s Crisis Hotline. The counselor collects essential information and provides immediate support to the client in crisis. If the client is in imminent danger, the counselor ensures authorities are called or the client is directed to the emergency department.
What happens after a client calls the crisis hotline?
After the call, our Patient Safety team will receive a report and share the information with you, their provider, via email and add the documentation to the client’s chart.
Upon notification of the adverse event, providers must respond to the email within one business day, indicating receipt and outlining what their intended next steps are.