Rula is transitioning away from AdvancedMD (AMD) to a new HIPAA-compliant EHR system known as the Provider Portal. The provider portal is a more reliable, user-friendly system designed with your needs in mind so you can effortlessly complete your daily tasks. This article provides an overview of the changes, answers to frequently asked questions, and what this means to you as a provider.
Why are we phasing out AMD?
The provider portal is a much more reliable, user-friendly system than AMD. It was designed with providers' needs in mind, and has everything you need to run your practice seamlessly from one place.
What can I do in the Provider Portal?
You can use the Portal to manage your schedule, join telehealth sessions, message clients securely, see your client roster, view client carts, complete clinical documentation (notes), and more. It’s a more reliable, user-friendly platform for you to complete your daily tasks.
Key changes
- We’ve transitioned from AMD to the provider portal
- You can now complete all your necessary day-to-day tasks easily from the provider portal
- You no longer need to use AdvancedMD to complete your tasks
- The provider portal only functions on a laptop or computer, and will not be accessible on your phone or tablet.
- You will need to setup and use account authentication to access the Provider Portal.
Frequently asked questions
| May I use AMD as a backup? | No, you are not able to use AdvancedMD as a backup |
| Why do I need to use account authentication to access the portal? |
Setting up account authentication adds an extra layer of security to protect your account and client data in the provider portal. Keeping you and your clients’ data secure is our top priority. |
| How long does it take to get setup in the portal? |
Creating an account will just take a few minutes.
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| What if I need help getting setup or using the portal? | We have created helpful step-by-step guides and have additional resources available to ensure you feel you feel comfortable using it. |
| What if I run into issues? |
Please reach to Rula Support at (323)676-7425 or contact an agent through the chat widget in the help center. |
Additional resources
- Setting up your Rula provider portal account - Provides a video and step-by-step guide for the initial setup of your Rula provider portal account
- Provider portal videos - Contains all videos and articles related to the Rula provider portal
- Your available resources in the Rula provider portal - Provides details on The Resources tab of the Rula provider portal and the collection of resources that are essential to running your practice