Using closed captioning on Zoom

Overview

Some therapists and/or clients may benefit from using closed captioning while meeting via Zoom. Enabling this feature will provide subtitles for video conferencing for users who require that accessibility option.

Step-by-step guidance

To enable automated captioning for meetings or webinars you host:

  1. Navigate to https://zoom.us/ and sign in to the Zoom web portal.

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  2. In the navigation menu, click Settings.

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  3. Click the Meeting tab.

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  4. Under In Meeting (Advanced), click the Automated captions toggle to enable or disable it.

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  5. If a verification dialog appears, click Enable or Disable to verify the change.
    Note: If the option is grayed out, it has been locked at either the group or account level. You need to contact your Zoom admin.

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  6. (Optional) Click the pencil icon  to select which languages you want to be available for captioning. 

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  7. (Optional) Click the Allow only the following users to enable captions for the meeting checkbox, then choose to give caption enablement to the Host or Host and Co-host


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  8. Click Save to confirm any changes. 

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