Troubleshooting Wingspan Errors

This article provides answers to the common troubleshooting scenarios for changing/resetting your password and log in errors with Wingspan. 

How do I reset/change my password in Wingspan?

  1. Go to the sign-in page for Wingspan
  2. Enter your email address used when registering for Wingspan, click Next
  3. Select Forgot password
  4. Re-enter your email address and click Send reset instructions. 
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  5. Now you will follow the instructions sent to your email to reset your password.

What should I do if I am locked out of Wingspan?

If you are locked out of Wingspan, please contact support@wingspan.app, and one of their support associates will be able to assist you. 

How do I change my phone number where the 2-step verification code is sent for Wingspan?

If you need to update information for the @-step verification process, please contact support@wingspan.app, and one of their support associates will be able to assist you. 

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