FAQs - Messaging in the Rula provider portal

This article includes answers to frequently asked questions regarding the functionality and use of the messaging tool in the Rula provider portal.


How long are messages stored in the portal?

Messages sent through the Rula patient portal are stored and protected by the HIPAA Privacy and Security Rules, which safeguard the confidentiality and security of patient communications and protected health information. Any messages exchanged between the patients and their therapist will be stored as part of the patient’s record for a minimum of 10 years and can be provided to the patient upon request. 

Am I required to use Rula's messaging feature?

Rula's messaging feature is for therapists to use to communicate with their patients. It’s your choice to determine if you use this tool and how it’s integrated into your practice. If you do not wish to use this tool, you must set up communication expectations with your clients through your own HIPAA-compliant email account.

What to do if I receive crisis-related messages in the Messages tab?

Rula does not offer emergency services. If you receive crisis-related messages from clients looking for immediate support, encourage them to contact 911 or the Suicide & Crisis Lifeline: 988. Additional hotline resources are available at SpeakingOfSuicide.com/resources.

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