My client didn't receive the Zoom link

This article reviews how to use the Rula provider portal to join telehealth sessions and includes step-by-step instructions on how to share links from the Rula provider portal and our Electronic Health Record (AdvancedMD).

Sharing links from the Rula provider portal

  1. Log into the Rula provider portal.
  2. Stay on the Schedule tab
  3. Click on the appointment for the client requesting a link
  4. Click Resend

Sharing links from appointment comments in the EHR

  1. Click Home from the menu on the top of the screen.
  2. Click Scheduler
  3. Find the appointment and click on it
  4. In the comments section, highlight and copy the link
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  5. Paste the link into an email message to your client

A note on sharing links

The telehealth session link from the Rula provider portal is the same as the host link for the therapist. If you choose to share this link, the client will be able to bypass the waiting room and end the call for all participants. The link can only be accessed within 30 minutes of the appointment's start time.
If you or the client accesses this link too early, you'll see, This appointment hasn't started yet. You'll be able to join 30 min before start time on the screen.

If any participants try to access a telehealth session link after the meeting has ended, they'll see This appointment has ended on the screen.


Additional resources

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