If you need to update the primary email address on file with Rula, you can do so by providing our support team with your new or preferred email address. Our support team will process the update and notify you once completed.
Please note, that updating your primary email address does not change the email address you use to access the Rula provider portal. You will need to continue to use the original email you provided during onboarding.
Updating your Rula provider portal email address:
If you would also like to update the email address that you use to access your Rula provider portal, please contact Rula support at support@rula.com. The Rula support team will be able to update your email address after your identity has been verified.
To verify your identity you will need to provide Rula support with your full name and email address.
Once verified, Rula support will provide next steps for portal access reset. You'll then receive a new Welcome to Rula email to set up your account again.