You can update two types of email addresses with Rula:
Primary contact email (where you receive communications from us)
Provider Portal login email (used to sign in to the portal)
It’s important to know these are managed separately.
Updating Your Primary Contact Email
If you’d like to change the email address we use to contact you, please let us know through live chat. Our Support Team will update your record and confirm once the change is complete.
Updating Your Provider Portal Login Email
The email address you use to log into the Rula Provider Portal is set during onboarding and does not automatically update when your contact email changes.
If you need to change your portal login email, please also start a chat with our Support Team.
Here’s what to expect:
We’ll verify your identity by asking for your full name and current email address.
Once verified, we’ll reset your portal access.
You’ll receive a new “Welcome to Rula” email with instructions to set up your portal account again under the new email address.
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