Pre-approved Exceptions for Alternative Platforms
The use of Rula’s integrated Zoom platform is required for all appointments to ensure a secure, HIPAA-compliant environment and to facilitate accurate time-tracking for your sessions. You may only use a platform other than Rula’s Zoom if one of the following pre-approved exceptions exists and you clearly document the specific pre-approved exception in the session's progress note:
- Technical Difficulties: In the event of a significant platform outage or localized technical failure.
- Patient Request: When a patient specifically requests a phone call or an alternative secure video platform due to accessibility issues.
Alternative Secure Compliance
Providers are responsible for ensuring any alternative platform chosen complies with applicable legal and regulatory requirements, including whether a Business Associates Agreement (BAA) is appropriate for platform use involving PHI.
Please note that Rula patients have provided informed consent to receive emails and texts that are unencrypted (details here and here).
Technical Difficulties With Video
As stated in Telehealth Appointment Policies, if you experience any technical connectivity issues causing disruption to a scheduled video visit, you must give the client a call. Then, you can go ahead and continue the session by phone. Refer to your initial email from Support if you need to track down the client’s phone number.
For any HIPAA-related issues, please contact privacy@rula.com.
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