This article explains Rula's operational goals and how our network of providers functions.
Video Overview
Note: We're now Rula! You may still hear Path in our videos from time to time and we appreciate your patience while we continue to update our content to align with our new name. Additionally, this video only applies to telehealth and not in-person appointments.
This video provides an overview of Rula procedures related to getting clients, your first appointment, documentation, billing, and receiving ongoing support.
Mission statement
Rula’s mission is to make mental healthcare work for everyone.
Our goal for clients is to provide world-class support and care. We collaborate with therapists who work with Rula to ensure that our clients receive life-changing treatment.
Our goal for therapists is to handle all of the busy work that goes into running a private practice and allow you to focus on working with your clients.
Getting clients
Rula schedules clients with you who are a match for your clinical skills and expertise.
When Rula alerts you that you have a new client booking, these are scheduled appointments and not referrals. You’ll receive an email from Rula whenever a new client is booked with you.
Your first appointment
When a new client books an appointment, Rula automatically sends three forms prior to their first session:
- Intake Packet & Brief Survey
- Baseline Outcome Survey / MIC Bundle
- Appointment Link & Access Instructions
You can check whether a client has filled out their intake survey or outcome measures at any time by navigating to the client's Chart in the Provider Portal, then selecting Measures or Notes & Documents.
We expect all therapists who work with Rula to arrive on time to their scheduled sessions. If you or your client are running late, please adhere to our cancellation policy.
Documentation and billing
To maintain compliance with our payer contracts, and to ensure you are paid on time, we ask that you adhere to industry best practices of submitting documentation—such as billable notes—within 48 hours of each appointment.
Form troubleshooting & support
- Incomplete Intake Survey: Intake survey responses are optional prior to the visit. If incomplete, gather this information during the session and log it in your Initial Assessment note.
- Unsigned Consent Forms: Consent forms are required for session entry. The client will be automatically prompted to sign them upon joining the virtual waiting room.
- When to reach out to Support: Contact Support if a client encounters persistent technical glitches with their intake link, or if signed documents fail to appear in the Patient Chart after submission.
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