Rula team directory

Rula Team	What We Do	Contact Info
Support	Your first stop for most questions! Technical support Rula provider portal troubleshooting Patient rematch requests General payment questions Direct deposit setup Confirmation of Active Provider Status Rula policies and procedures not described in the Help Center Adjusting your availability status Adjusting your calendar General support questions Patient billing issues	For immediate assistance, tap the chat bubble icon in the bottom right corner to message our Support Team. or call us at:(323) 676-7425 Our chat and phone hours are: Monday - Friday 6:00a - 10:00pm PT Saturday-Sunday 9:00a-6:00pm PT You can also email us at support@rula.com Join our Technical Support Office Hours each week to speak with a Senior Support Specialist in real time!
Provider Success	Provides strategies and best practices for growing your practice through Rula, including: Schedule optimization Caseload management General growth consultation Contract questions	Each therapist has been assigned a Provider Success Associate. Please refer to the onboarding email for contact info. If you can't find this information, please chat with the Support Team and they will connect your Provider Success Associate
Quality	Licensed clinicians are available to support therapists in strengthening their practice on topics such as: Clinical documentation questions Medical Necessity Treatment planning CPT coding Use of measures in the treatment A Clinical Quality Specialist attends all Provider Oﬀice hours and is available for 1:1 support.	quality@rula.com
Care Coordination	A dedicated team to help with HLOC requests for any client seen at Rula. Care coordinators can locate referrals for psychiatric services outside of Rula (or in CA for current patients aged 18+), IOP, residential care, psychological testing	care@rula.com (323) 205-7261
Credentialing	Credentialing requests, questions, or information about your panel status	credentialingteam@rula.com
Accounts Payable	Questions related to provider payments	accountspayable@rula.com
Medical Records	Record requests or releases for patients and providers or have an ROI sent to your patient to sign electronically	records@rula.com
Profiles	To create or update your public profile for therapy services	profiles@rula.com
HIPAA/Compliance	Questions or concerns related to HIPAA Privacy & Security rules, consents, Rula policies, or ethical issues that arise in practice Rula has a licensed clinician who is our Grievance Coordinator for managing all patient complaints.	privacy@rula.com
Compliance Hotline	To report concerns about unethical or illegal activity, HIPAA violations, privacy, ethics, fraud, waste, or abuse	https://rula.navexone.com/ (833) 613-2443 Toll-free 24/7 Anonymous reporting available

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