Rula team directory

Rula Team What We Do Contact Info

Support

Your first stop for most questions!

  • Technical support
  • EHR troubleshooting
  • Patient rematch requests
  • General payment questions
  • Direct deposit setup
  • Confirmation of Active Provider Status
  • Rula policies and procedures not described in the Help Center
  • Adjusting your availability status
  • Adjusting your calendar
  • General support questions
  • Patient billing issues

For immediate assistance, tap the chat bubble icon in the bottom right corner to message our Support Team.

or call us at:(323) 676-7425

Our chat and phone hours are:

Monday - Friday 6:00a - 10:00pm PT Saturday-Sunday 9:00a-6:00pm PT

You can also email us at support@rula.com

Join our Technical Support Office Hours each week to speak with a Senior Support Specialist in real time!

Provider Success

Provides strategies and best practices for growing your practice through Rula, including:

  • Schedule optimization
  • Caseload management
  • General growth consultation
  • Contract questions

Each therapist has been assigned a Provider Success Associate. Please refer to the onboarding email for contact info. If you can't find this information, please chat with the Support Team and they will connect your Provider Success Associate

Quality

Licensed clinicians are available to support therapists in strengthening their practice on topics such as:

  • Clinical documentation questions
  • Medical Necessity
  • Treatment planning
  • CPT coding
  • Use of measures in the treatment

A Clinical Quality Specialist attends all Provider Oice hours and is available for 1:1 support.

quality@rula.com

Care Coordination

A dedicated team to help with HLOC requests for any client seen at Rula. Care coordinators can locate referrals for psychiatric services outside of Rula (or in CA for current patients aged 18+), IOP, residential care, psychological testing

care@rula.com

(323) 205-7261

Credentialing

Credentialing requests, questions, or information about your panel status

credentialingteam@rula.com

Accounts Payable

Questions related to provider payments

accountspayable@rula.com

Medical Records Record requests or releases for patients and providers or have an ROI sent to your patient to sign electronically records@rula.com
Profiles To create or update your public profile for therapy services profiles@rula.com
HIPAA/Compliance

Questions or concerns related to HIPAA Privacy & Security rules, consents, Rula policies, or ethical issues that arise in practice


Rula has a licensed clinician who is our Grievance Coordinator for managing all patient complaints.

privacy@rula.com
Compliance Hotline

To report concerns about unethical or illegal activity, HIPAA violations, privacy, ethics, fraud, waste, or abuse

https://rula.navexone.com/

(833) 613-2443

Toll-free 24/7

Anonymous reporting available

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