This article reviews best practices regarding appointment policies and how to troubleshoot technical difficulties. It will inform you of when you should contact late clients and how to call a client if you or the client are experiencing technical difficulties.
When To Contact Late Clients
If your client has not joined your Telehealth session after 2 minutes, send them an email.
- Copy the link from your calendar and send it to the client via email.
If they are 5 minutes late, please give them a call.
If you don’t hear from your client after 15 minutes, you can end the session and mark them as a no-show.
Technical Difficulties
If you or your client are experiencing technical difficulties preventing the session from starting, please give the client a call. Then, you can go ahead and continue the session by phone. Refer to your initial email from Support if you need to track down the client’s phone number.