At Rula, our goal for therapists is autonomy without isolation. This goal was born out of the recognition that even in independent private practice, it’s still important that you have access to timely and reliable support from fellow licensed therapists who are available to help you thrive in your clinical work and provide the highest quality of care.
Clinical Quality Specialists
Our Clinical Quality Specialists (CQS’s) are a go-to resource for therapists, offering guidance and direction on clinical issues that arise in your practice. CQSs engage in identifying knowledge and practice gaps based on quality indicators, deliver educational resources and support, and offer both individual and group peer consultation to Rula network providers.
Opportunities to engage in clinical consultation is part of Rula’s investment in provider growth and development. We also use this as an opportunity for us to learn from you. All of these events can be found on the Therapist Events Calendar—events are shown in Pacific Time.
Meet the CQS team
Adrienne Duhon, LCSW - Clinical Quality Manager (she/her)
As a Clinical Quality Manager at Rula, Adrienne serves as a valuable support to therapists, providing guidance and direction on clinical matters that may arise in telehealth practice. She actively pinpoints knowledge and practice gaps by assessing quality indicators, creating supportive coaching plans, educational resources, and offering peer consultation to Rula network providers. Adrienne has over 10 years experience in the mental health field. Her practice spans diverse settings such as hospitals, nursing homes, and telehealth companies. She brings valuable expertise in working with clients facing challenges related to anxiety, depression, and ADHD.
Shakirra Jones, LPC, LMHC - Clinical Quality Specialist (she/her)
As a Clinical Quality Specialist, Shakirra takes a collaborative, solution-focused, strengths-based approach to helping providers address quality gaps and improve their virtual private practice. Shakirra has over 8 years of clinical experience. She has practiced in various settings including crisis intervention, community mental health, substance abuse treatment, and higher education leadership.
Micaela Gonzalez, LMFT - Clinical Quality Specialist (she/her)
In her role as a Clinical Quality Specialist, Micaela can offer consultation on clinical matters such as peer case consultation, documentation and medical necessity, and can offer therapists collaborative and personalized support in meeting quality indicators of best practices and clinical outcomes. Micaela has 10 years of experience in the mental health field with a specialization in working with clients with mental health and substance use disorders. She is well-versed in virtual and startup settings, as well as providing consultation to mental health providers to ensure high-quality care is delivered to those in need.
Jenna Gosden, LMHC - Clinical Quality Specialist (she/her)
As a Clinical Quality Specialist, Jenna supports therapists by providing consultation on the issues affecting private practitioners, such as clinical best practices, ethical concerns, effective use of telehealth, and clinical documentation skills. With more than 10 years of clinical experience, she approaches the consultation relationship as a colleague in the field, with a goal of helping therapists provide the highest quality care to their clients. She has experience in a variety of settings, from telehealth private practice to inpatient crisis stabilization, and has worked with diverse client populations. She brings a high level of expertise in working with clients with substance use disorders and the LGBTQIA+ community. She has been a clinical supervisor for more than 7 years and especially enjoys facilitating case consultation groups.
Ivy Olcott, LMHC - Clinical Quality Specialist (she/her)
As a Clinical Quality Specialist with over 10 years of experience, Ivy is dedicated to helping providers bridge the gap between high-level clinical care and excellent documentation. She brings a wealth of clinical knowledge from her work in community mental health, higher education, and virtual outpatient settings. While Ivy’s own clinical background is rooted in CBT and the neurobiology of anxiety - specifically with young adults and those with learning disabilities - she leverages this broad expertise to support therapists across all clinical presentations. In her role at Rula, Ivy focuses on helping providers refine their practical methodologies, ensuring their documentation reflects the high-quality, ethical care they deliver. Whether providing case consultation or offering guidance on documentation standards, Ivy approaches every interaction as a supportive peer. She is a self-described documentation enthusiast who loves collaborating with curious therapists to help them simplify their workflows, gain clarity, and build confidence in their administrative practice.
Jessica "Jesse" Morman, LMFT - Clinical Quality Specialist (she/her)
As a Clinical Quality Specialist, Jesse supports therapists by promoting excellent clinical care, strong documentation, and connection to resources, helping them feel less isolated. She brings 15 years of experience across community mental health, private practice, and clinical leadership, with a therapeutic background spanning children, couples, and adults. Her clinical focus includes life transitions such as new parenthood, empty nesting, separation, and perinatal mental health - including infertility. Using a collaborative, casual approach, and often a bit of humor to bring levity to the serious work we do, Jesse helps therapists simplify their practice, regain clarity, and build confidence through encouragement and thoughtful clinical considerations.
Additional Clinical Quality Team Members
Michelle Toliver, LMHC - Senior Clinical Quality Associate (she/her)
As Rula’s Senior Clinical Quality Associate, Michelle is responsible for executing tasks associated with clinical documentation review and escalation, and is the first point of contact for the network of therapists who are looking for guidance and support. Michelle has over 10 years of experience working in various non-profit mental health settings that included a mix of direct care, supervisory, and quality/compliance focused roles. Outside of work, Michelle is a gaming enthusiast, and you will often find her playing board and/or video games with friends.
Michael Gunn-Cabrera, LCSW - Clinical Learning & Development Specialist (he/him)
As Clinical Learning & Development Specialist, Michael supports the Quality team by developing clinical resources and educational opportunities needed to empower therapists in delivering high-quality care. He is dedicated to fostering excellence in clinical and ethical practice, ensuring providers feel confident in navigating care at Rula. Michael is a licensed clinical social worker with over 15 years of experience in clinical practice and leadership, including previous roles developing and facilitating learning experiences at national professional associations for mental health providers. While Michael’s clinical practice spans crisis intervention, suicide prevention, telehealth settings, and supporting diverse client populations, he is passionate about professional development for clinicians and helping providers deliver high-quality care to their clients.
Elizabeth Clark, LCSW, LCAS, QS - Clinical Quality Associate (she/ her)
As a Clinical Quality Associate, Elizabeth is excited to offer support and guidance to Rula’s network of therapists around a number of quality concerns. Elizabeth is a dedicated Licensed Clinical Social Worker with over nine years of experience specializing in trauma and substance use disorders. Throughout her career, she has worked to support individuals in overcoming complex challenges, with a strong commitment to providing trauma-informed care. Elizabeth’s previous roles include both providing direct client care, as well as serving as a leader in the nonprofit setting. Additionally, she values her role as an adjunct professor at her alma mater, Syracuse University, where she is able to teach and support the next generation of social workers.
Case Consultation with our Clinical Quality Specialists
Receive one-on-one guidance and direction! Clinical consultations are part of Rula's investment in provider growth and development. They also allow us to learn from your experiences, fostering continuous improvement for the network. If you would like to connect with a Clinical Quality Specialist complete this form.
Our Clinical Quality team is always here to support you and your practice! If you have clinical care questions or feedback, please email us at quality@rula.com.
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