Client Communication
Contact Information
When you first have a client appointment, please give them your contact information so they can reach out to you.
Initial Appointment Scheduling Conflict
Our Intake Team schedules Initial Therapy appointments for you based on the current availability you set in the Rula provider portal. This is why it is so important to keep your calendar up to date. If you are no longer able to meet with the client at that scheduled time, please reach out to the client directly to find a time that works for both you and the client.
Client Drop-Out
If you have lost contact with a client and believe they will benefit from continuing therapy, start by using the AI search bar on this page. You can ask to speak directly with a live Service Team member.
Messaging clients and providers in the provider portal
Rula offers a secure and HIPAA-compliant tool for therapists to communicate with their clients and other providers involved in their client’s care—learn more in our help center article.
Communicating with the Rula Team
Vacation
If you'll be on vacation or unavailable, please add blocks to your calendar so that our team knows to avoid scheduling you for new clients during those times. If you are unavailable for an extended period, or need more help, start by using the AI search bar on this page. You can get answers instantly or ask to connect with a live Service Team member at any time.
Sick Time
If you have appointments when you are out, please get in touch with the clients directly to let them know and reschedule if you need to. You can reschedule clients through the Schedule page of Rula's provider portal.
If you experience any issues with rescheduling or need more help, start by using the AI search bar on this page. You can get answers instantly or ask to connect with a live Service Team member at any time.
Contacting The Rula Team:
- To request a referral (psychiatric evaluation outside of Rula, IOP, etc.), see Requesting Higher Level of Care (HLOC) for instructions on submitting a request.
- It is best practice for therapists to notify their clients before initiating a referral. To request a client re-match, please tell your patient and submit the Provider Referral Form.
- For questions on scheduling, the EHR, Rula policies, and anything else, start by using the AI search bar on this page.
- If you have compliance or HIPAA questions or concerns, start by using the AI search bar on this page — it can route you to the appropriate team. For compliance-related matters, you may also contact privacy@rula.com directly.
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