Setting up 2 factor authentication on your phone

Overview

To make sure client data in the Rula provider portal stays secure, Rula is bolstering security by requiring an extra verification step using an authenticator app each time you sign in.

  • An authenticator app generates a secure, unique 6 digit code for you every 30 seconds.
  • Each time you log into your provider portal account, you'll be asked to type your password and enter the code from your authenticator app.
  • This means that even if someone steals your password, they are not able to gain access to your account because they don’t have access to your phone (which has the authenticator app).

While setting up your Rula portal account, you’ll need to configure 2 factor authentication. This guide walks you through downloading and setting up 2 factor authentication with Microsoft authenticator (our recommended authenticator app).

  • Steps for other apps may vary but are very similar.

Note: We're now Rula! You may still hear Path in our videos from time to time and we appreciate your patience while we continue to update our content to align with our new name.

Downloading authenticator app on iPhone

Video Demonstration

Guided Steps

  1. Open the camera on your phone.
  2. Point your camera at the QR code on the right of the Rula provider portal setup page.
  3. Click View in App Store. This will take you directly to Microsoft Authenticator page in the App Store.
  4. In the App Store, click the Get button
  5. Once the download is complete, click the Open button.
  6. When the app opens, click Accept to accept the terms and conditions.

Downloading authenticator app on Android

Video Demonstration

Guided Steps

  1. Open the camera on your phone.
  2. Point your camera at the QR code on the right of the Rula provider portal setup page.
  3. Click Go to https://play.google.com/store.... This will take you directly to Microsoft Authenticator page in the Play Store.
  4. In the Play Store, click the Install button.
  5. Once the download is complete, click the Open button.
  6. When the app opens, click Accept to accept the terms and conditions.

Adding an account (preparing to scan QR code) on iPhone

Video Demonstration

Guided Steps

  1. Tap Skip in the upper right hand corner
  2. Select Add Account (or the + sign depending on the app version)
  3. Select Other Account from the list of options
  4. Allow authenticator access. Click Ok.

Adding an account (preparing to scan QR code) on Android

Video Demonstration

Guided Steps

  1. Tap Skip in the upper right hand corner
  2. Select Add Account (or the + sign depending on the app version)
  3. Select Other Account from the list of options
  4. Allow authenticator access. Click While using the app.

Scan QR code and enter authenticator code (iPhone and Android)

Video Demonstrations

iPhone

Android

Guided Steps

  1. Scan the QR Code on the right side of the Rula provider portal account setup page
    • You should instantly see a new row appear in your authenticator app which says Rula Portal. There should be a 6-digit code in the row.
  2. Enter the 6 digit code from the authenticator app into the account setup page.
    • Note that the code changes every 30 seconds, so if there's only a few seconds left, wait until the timer resets then enter the new code.

You'll only have to add the account and setup 2 factor authentication during account creation, however you will have to enter in the 6 digit code from the authenticator app every time you log in to the Rula provider portal.

 

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