Setting up 2 factor authentication on a desktop computer

Note: Please use this article as an alternative resolution only if you are unable to set up 2-factor authentication on your mobile phone using this help center article.


To make sure client data in the Rula provider portal stays secure, Rula is bolstering security by requiring an extra verification step using an authenticator app each time you sign in.

  • An authenticator app generates a secure, unique 6-digit code for you every 30 seconds.
  • Each time you log into your provider portal account, you'll be asked to type your password and enter the code from your authenticator app.

While setting up your Rula portal account, you’ll need to configure 2-factor authentication. This guide walks you through downloading and setting up 2-factor authentication with a desktop authenticator extension for the Google Chrome web browser.

Downloading the Authenticator Chrome Extension

  1. Go to in your Google Chrome web browser.
    • If you do not have Google Chrome click here and follow the instructions on the page to download and install this web browser.
  2. Click Add to Chrome. This will bring you to the Chrome Web Store.
  3. Click Add to Chrome again once you are in the Chrome Web Store.
  4. Click Add extension.
  5. Once installed, click the puzzle icon in the Google Chrome toolbar.
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  6. Click the pin icon next to Authenticator, to pin the authenticator to the toolbar.
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  7. The authenticator will now be accessible directly in your toolbar.
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  8. Click the authenticator button on your toolbar, and navigate to the settings (gear) icon.
  9. Click Sync Clock with Google. You may be asked for permissions by your system. If so, click Allow.
  10. When you see Success, click Ok

  11. Click the back arrow on the top left to go back to the initial screen.

Adding the Rula Portal account (Authenticator Chrome Extension)

Make sure you are at Step 4 of the provider portal account setup.
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To get to Step 4, you can click on either I have an Android or I have an iPhone, then click I already have an authenticator app.

To add the Rula Portal account to the Authenticator Chrome Extension:

  1. Click the Authenticator button on your toolbar.
  2. Click the Scanner button.
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  3. Draw a square around the QR code to scan it
  4. You'll get a notification that the portal account has been added, click OK.
  5. Click on the Authenticator button on your toolbar again.
  6. You'll see the 6 digit code you need to authenticate your account, click the code.
  7. You'll prompted to allow the extension to copy the code to your clipboard, click Allow.
  8. Enter the code in the field on Step 6 and click Authenticate my device.
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You'll only have to add the account and set up 2-factor authentication during account creation. However, you'll have to enter the 6-digit code from the authenticator app every time you log in to the Rula provider portal.

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