My login email isn't working for my Rula provider portal account

If the Rula portal login page is not accepting your email, you may be using a different email than the one used to set up the account or you have yet to complete the account setup. In just a few simple steps, learn how to rectify these common login problems, ensuring you regain access quickly and continue your seamless experience with the Rula provider portal.

How to login to the Provider Portal

If you're encountering login difficulties with your Rula provider portal account, follow the guided steps for Logging into the Rula provider portal.   

Not Accepting Email

If the portal is not accepting your email address, follow the steps below to resolve the most common issues:

Step 1: Verify Your Email Address

  • Check the Email Used for Onboarding: Make sure that you are using the same email address with which you originally registered when onboarding with Rula. Logging in with a different email will result in errors.
  • Use Your Initial Onboarding Email: It's important to note that changing your email in your Rula profile does not alter your portal login email. You must continue to use the email you provided at the start of your onboarding process.

Step 2: Confirm Completion of Account Setup

  • Review Your Account Registration Process: Incomplete account registration can lead to login issues. Ensure that you completed all the steps when you first created your account.
  • Complete the Email Verification: Confirming your email is a critical part of the setup process. If this was overlooked, your account remains inactive, and your email unrecognized.

Step 3: Locate and Follow Up on the Verification Email

  • Search for the Verification Email: Check your email inbox for any verification emails from Rula sent during your initial sign-up.
  • Act on Email Instructions: Execute the instructions provided in the verification email to fully activate your account, which will then recognize your login credentials.

Step 4: Restart the Account Creation Process if Needed

If you are still unable to login using the same email you provided during onboarding, you may need to restart the account creation process.  

  • Restarting the account creation process means you'll need to locate the original invitation email from Rula and complete the required steps to set up your account including resetting your password, establishing two-factor authentication, saving your secret key, and verifying your personal details.

Before restarting the account creation process, please determine the following:

 

  No Yes
Have you completed your provider onboarding?  Please wait until onboarding is complete. Only once you complete your onboarding, will you receive your credentials for the portal via email.  Proceed to the next question
Are you using the email address you provided during onboarding? 

Please try using the correct email associated with your Portal account.

Check for common login issues and resolution steps:
 

Have you completed your account set-up and email verification?

You must finish setting up and verifying your account before you can access the portal.

Visit Setting up your Rula provider portal account for step-by-step instructions.

Once you have confirmed to have set up your account and verified it, proceed to Restart Account Creation.

 

Restart Account Creation

    • Step 1: Restart the account creation process by clicking the “Sign in now”  link in the original Welcome to Rula invitation email.
    • Step 2: Complete All Registration Steps: Be thorough in completing the registration, particularly confirming your email. 

Note: If you do not have the original Welcome to Rula invitation email, please contact Rula support at support@rula.com. Rula support will verify your identity and reset portal access. 

Learn more about identity verification: How to Reset Access with Rula Support

Adhering to these steps should effectively resolve login issues associated with unrecognized emails or incomplete account setups. For ongoing issues, don't hesitate to reach out to Rula's support team for further help.

 

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