Record releases

It's important to understand that Rula is the custodian of the record. This means that all record requests must go through our Medical Records team. Rula also handles all payor audits and requests from commercial insurance companies, attorneys (i.e., subpoenas), and external record requests. Therapists are prohibited from releasing medical records to clients. 

Copies of the Medical Record

Clients can go through Support or contact Medical Records directly at if they need a copy of their records. 

Per HIPAA and state regulations, records will be released to the patient/parent/guardian within 14 days of the request in California and within 30 days of the request in all other states.

Release of Information (ROI)

Check out this article for more information regarding releases of information.

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